Training Center Policies and Procedures

The following refund policy applies to all CHP Energy Solutions Training Center courses. The policy does not apply to CHP Energy Solutions Training Center special events or programs. For event‐specific refund policies, please contact us at 540‐260‐9081 before registering for the event.

Refunds

There is no penalty for cancellation before an invoice paid. Cancellation requests received after an invoice has been paid will be charged a $200 processing fee to issue a refund. To avoid the $200 processing fee, students may take advantage of the Transfer option described below. Cancellations requests should be submitted to Admissions (admissions@chpc2.org).

Transfers

CHP Energy Solutions Research and Training will permit a ONE‐TIME ONLY class registration transfer to a different class schedule without financial penalty. A transfer may be issued for a different class schedule or a different course if it is the same cost as the original course. Transfer requests must be submitted to Admissions (admissions@chpc2.org) by the date the class registration closes. Transfer requests will be honored based on availability. Transfer offers expire 6 months from the start date of the class. If no action is taken during this 6-month grace period, the training center will refund the tuition minus a $200 processing fee.

Replacements

Students unable to attend a class may send a replacement. Replacement requests must be submitted to Admissions (admissions@chpc2.org) before the replacement student applies for the class. This email should include the class and include original student’s name and contact information and replacement student’s name and contact information. The replacement student must apply for the class and meet all requirements for the class to attend.

All Requests

Allow up to 30 business days for refunds. Transfer or replacement requests will be processed in keeping with the timeline of the application process.

CHP Energy Solutions Research and Training reserves the right to cancel and/or reschedule any training at any time. In the event a scheduled class is cancelled, all registered participants will be notified immediately, and students will receive either a full refund or free transfer.

CHP Energy Solutions Research and Training does not refund travel, lodging, and/or meal expenses in the event of a course cancellation. It is recommended that students make refundable travel arrangements.

As a BPI Test Center, CHP Energy Solutions Training Center holds its staff to the highest standards of conduct. CHP Energy Solutions Research and Training pledges that all candidates will be treated in a professional and ethical manner while maintaining impartiality during the testing portions of its programs.

This written disclosure is provided to our candidates prior to the start of testing to disclose potential conflict of interest information to our candidates. CHP’s proctors perform energy audits and recommend corrective measures within industry. This allows CHP’s proctors to remain current with industry standards, but it also means CHP may be providing similar services to other organizations seeking certification.

BPI has partnered with CHP Energy Solutions Research and Training on a “pilot process” that grants permission to CHP to use a field proctor for your exam who may have been your trainer previously for this BPI certification you are seeking. The video footage recorded during this session will be sent to BPI for review purposes during this pilot phase. If you do not want your trainer to be considered as your proctor notify the Training Center Manager or the Training Center Director.

If you feel your testing session was not objective or your testing rights were infringed, please refer to CHP’s Student Grievance Policy and the appropriate BPI certification policies and procedures as to which steps to take.

CHP Energy Solutions Research and Training proctors strictly adhere to the policies stated above and provide impartial and consistent testing opportunities to all its students.

You may void their agreement to this policy at any time. To withdraw consent, contact admissions@chpc2.org and request a BPI Test Center Trainer/Proctor Conflict Non-Consent Form.

CHP Energy Solutions Research and Training Non-discrimination

In accordance with the corporate policy listed below, CHP Energy Solutions Research and Training is to provide the best possible training experience to all our participants independent of sex, race, color, religion, national origin, sexual orientation, gender identity, age, disability, or any other class protected by law. We do not tolerate any form of discrimination as we are committed to providing equal access to all our training resources and programs in compliance with our corporate policies and applicable local regulations.

We shall provide a learning environment which is in compliance with all the principles of this policy. As such, all staff, contract trainers, and volunteers must agree to this policy.

CHP Energy Solutions Research and Training admits students of any sex, race, color, religion, national origin, sexual orientation, gender identity, age, disability, or any other class protected by law to all the rights, privileges, programs, and any activities available to students of the Training Center. We do not discriminate based on sex, race, color, religion, national origin, sexual orientation, gender identity, age, disability, or any other class protected by law in administration of our admissions and educational experience policies. The consequences to any student found to be engaging in such behavior will be an appropriate level of discipline up to and including removing the student from the class, the behavior noted in the Training Management System, and notification of the student’s supervisor and/or funding agency.

The Company’s support of its Equal Employment Opportunity policy includes its commitment to prohibit discrimination and harassment against employees because of sex/gender status, race, color, religion, national origin, sexual orientation, age, disability or any other class protected by law. Our employees, regardless of protected class, have the right to be free from inappropriate conduct when submission to or rejection of this conduct explicitly or implicitly affects an individual’s employment, unreasonably interferes with an individual’s work performance, or creates an intimidating, hostile, or offensive work environment. Such conduct includes, but is not limited to:

• Bullying
• Inappropriate, intimidating, or offensive comments and/ or innuendo
• Ethnic, religious or racial slurs
• Unwelcome sexual advances, comments, or requests
• Coercion to participate in any illegal activity or any misuse of company funds/properties
• Any verbal, non-verbal, or physical conduct which is offensive to any protected class

We expect our employees to treat fellow employees, residents, clients, business associates and others with respect and courtesy. The Company will not tolerate any form of discrimination or harassment, including any type of behavior that harms, intimidates, offends, degrades or humiliates others. The consequences to any employee found to be engaging in such behavior will be an appropriate level of discipline up to and including termination.

Complaint Procedure. The following procedure applies to any harassment complaint:

1. If you feel you have been discriminated against or harassed because of your gender, race, color, religion, national origin, age, disability, or for any other reason as described above, you should report the matter immediately. Additionally, if you have knowledge of the harassment of another employee(s), you should provide a detailed written or verbal complaint, including the names of individuals involved, the names of any witnesses, direct quotations where language is relevant, and any documentary evidence (notes, pictures, e-mail, cartoons, etc.).
2. Complaints from students should be directed to the Training Center Director (phull@chpc2.org or 540-260-9081 x4012). Complaints from employees should be directed to the VP of your department, the Director of Human Resources, or the Chief Administrative Officer. You are encouraged to direct your complaint to whichever of these people that you feel most comfortable confiding in. Do not assume that the Company’s management knows about the situation. Please inform the Company promptly of your problem so that it can be addressed before the situation becomes severe or pervasive.
3. Once on notice of a complaint, the Company will investigate it in a prompt, thorough, and impartial manner. The Company will ensure as much confidentiality as is possible consistent with its obligation to investigate and respond appropriately. The Company will not retaliate against anyone for making a complaint in good faith or for providing information during the Company’s investigation.
4. The Company will take immediate and appropriate corrective action if it determines that harassment or discrimination of any type has occurred in violation of this policy. The consequences to any employee found to be engaging in such behavior will be an appropriate level of discipline up to and including termination.

If you have any questions regarding our harassment policy or how to make a complaint, we urge you to contact the Director of Human Resources.

Certificates of Completion

CHP Energy Solutions Training Center shall issue an electronic certificate of completion to each student who passes an instructor-led course or online course that has a final assessment. This certificate of completion shall contain language that indicates the student has successfully completed the course.

CHP Energy Solutions Training Center shall issue a certificate of completion, only if required by a governing body. These certificates shall be stored on the Learning System (Docebo) and accessible by the student.

Certificates of Attendance

CHP Energy Solutions Research and Training shall issue an electronic certificate of attendance to each student who attends an instructor-led course or online course that does not have a final assessment. This certificate of attendance shall contain language that indicates the student has attended the course and the dates of attendance.

Timeframe for Issuance

Instructor-led Courses:

All certificates of completion and certificates of attendance for instructor-led courses shall be issued and delivered via the Learning System (Docebo) and accessible by the student, if the student has paid for the course. If a course payment is outstanding at the conclusion of the course, the certificate shall be withheld until payment is received. Once payment is received, the certificate shall be available.

Online Courses:

Online courses are pre-paid, so all certificates of completion and certificates of attendance for online courses shall be issued and delivered via the Learning System (Docebo) and accessible by the student.

The safety and health of all CHP Energy Solutions Research and Training staff, students, and guests is of utmost importance. Training related injuries and illnesses will be discouraged by maintaining a safe training environment. In the case of an emergency or an injury requiring medical attention, first seek medical attention. When the medical situation is resolved or stabilized notify the instructor and the Training Center Director.

In accordance with all of CHP’s safety policies, CHP Energy Solutions Research and Training provides a safe training environment which minimizes risk of harm to students and staff members. All staff, contract trainers, and volunteers shall follow appropriate safety practices for hands-on, classroom, and field training exercises. Depending on the environment, tools utilized, and task(s) performed, the appropriate safety measures may vary.

To mitigate any potential safety issues, the training center is equipped with a variety of safety equipment. All emergency exits have illuminated exit signs that operate on battery power. There are smoke detectors and carbon monoxide detectors throughout the facility. There are four fully equipped First Aid stations that are restocked regularly. There are fire extinguishers placed at designated locations as well as eye wash stations, both of which are inspected regularly by a third party. The training center also has an automated external defibrillator on site, and training center staff will complete a class in Adult First Aid/CPR/AED by a certified instructor.

To mitigate any potential safety issues in the field, all instructors must carry a first aid kit along with their training equipment.

We provide training in accordance with all local, state, and federal laws and regulations and follow industry standard best practices to ensure the safety of everyone involved in our training. 

CHP Energy Solutions Research and Training instructors are responsible for safety in the lab area under their control during all lab activities. Accident reports will be completed as necessary. 

STUDENTS

All students will comply with all the local, state, and federal safety codes, regulations, and laws as a requirement of attending training at CHP Energy Solutions Research and Training.

All CHP Energy Solutions Research and Training staff, trainers, and students are encouraged to make observations and recommendations regarding the Commitment to Safety. Submit all suggestions to the training center administrative staff.

Purpose

The purpose of this policy is to define the extent to which certain information including but not limited to applicant and student identities, contact information and demographics, payment information, training results, and other proprietary information shall be kept private and confidential by CHP Energy Solutions Training Center, its, staff, and contractors while in use to fulfill the mission and goals of the organization.

Scope of Policy

The provisions of this policy apply to volunteers, staff, independent contractors, agents and representatives of CHP Energy Solutions Training Center, and applicants and students where applicable. This policy is largely intended to define confidentiality as a means of protecting the identities, personal information, and training results of students. In practice, the provisions shall apply to the actions of CHP Energy Solutions Research and Training staff, volunteers, contractors, and agents and representatives of CHP Energy Solutions Training Center. However, this policy also defines confidentiality as a means of protecting the security of CHP Energy Solutions Training Center intellectual property, thereby applying to the actions of staff, contractors, and agents as well as applicants and students.

Definition of ‘Third Party’

For the purpose of this policy, the term ‘Third Party’ refers to any individual or group other than CHP Energy Solutions Training Center, its contractors, and applicants and students.

Applicant and Student Confidentiality

Information transmitted to CHP Energy Solutions Research and Training via phone, fax, e-mail, standard mail, or Internet by applicants and students shall be used by CHP Energy Solutions Training Center, its staff, and contractors solely for the purpose of administering the training programs and shall otherwise be kept in strict confidence. Only authorized CHP Energy Solutions Training Center staff may handle, and process submitted records containing the personal information of CHP Energy Solutions Training Center applicants and students. Such records include, without being limited to: training applications, professional development activity forms, and assessment results.

CHP Energy Solutions Training Center, staff, and contractors are prohibited from revealing the identity of or training results of any student to any inquiring third party without the expressed written permission of the student, except to the student’s employer, training funder, or where required by law. CHP Energy Solutions Training Center, as an organization, shall not distribute or make public any lists, documents or other disclosure of the names, addresses, or other personal information of any applicant or student, or in regards to the candidacy, training results, or recertification results of applicants or students except as necessary to properly administer the training in accordance with the other policies of CHP Energy Solutions Training Center and the requirements of its funders.

Applicants and students have the right to make any changes to their contact information as deemed necessary to maintain contact with CHP Energy Solutions Training Center and to ensure safe delivery of training results.

Storage of Information and Limitation of Access

Please refer to the Records Retention and Disposal Policy for details regarding storage of information and limitation of access.

Authorized Disclosure

By submitting a training application, an applicant authorizes CHP Energy Solutions Training Center to contact third parties to verify the status of the applicant’s experience as needed. Students authorize CHP Energy Solutions Training Center to provide training results to the student’s employer or training funder, where applicable. All other data and information regarding training scores and performance are kept confidential from third parties unless permission is granted in writing by the student. Please see the Student Release of Information Policy for more information.

Confidentiality Requirements for Applicants and Students

By submitting or having submitted an application to take a CHP Energy Solutions Training Center course, applicants and students agree that they should not disclose confidential information whether oral or written in any form of media related to, provided by, or discussed during the training or any other information identified as confidential.

Confidentiality of CHP Energy Solutions Research and Training Business and Other Interests

CHP Energy Solutions Training Center expects and requires all staff, and contractors to keep confidential any sensitive or proprietary business-related information belonging to CHP Energy Solutions Training Center, which has not been released to the public domain or generally made known to all stakeholders. Such information includes but shall not be limited to:

• Terms, conditions, fee schedules, or other information termed as ‘confidential’ in a contract or other written agreement made between CHP Energy Solutions Training Center and another party
• Delivery of a Request for Proposal pertaining to change in vendor where the current vendor is not included in bidding process
• Non-public, unapproved financial records including budgets, statements, and balance sheets including any information which may disclose the salary or compensation of CHP Energy Solutions Training Center employees or contractors.
• Pending decisions deemed confidential, which have not been approved or made public by the Board of Directors

Purpose

The purpose of this policy is to define the extent to which certain information including, but not limited to student identities, contact information and demographics, payment information, student training results, curriculum data, and other student training information will be retained by CHP Energy Solutions Research and Training, its volunteers, staff, and contractors while in use to fulfill the mission and goals of the organization. Student records, training results, course and instructor evaluations, and any other information pertaining to a student or referring agency shall be covered in this policy.

Scope of Policy

The provisions of this policy apply to volunteers, staff, independent contractors, agents and representatives of CHP Energy Solutions Research and Training, and students where applicable. While this policy is largely intended to define student records to be treated as intellectual property of CHP Energy Solutions Research and Training, it covers the following types of documents:

• Complaints and appeals
• Contracts with personnel and vendors
• Course and instructor evaluations
• Curriculum and assessment development maintenance records
• Documentation of linkages with the relevant industry
• Financial documents
• Results of internal audits, including corrective actions
• Personnel files
• Stakeholder feedback and analysis
• Student application forms
• Student test scores
• Student performance results

Storage of Information

Where applicable, an electronic record of the above types of documents shall be stored in a secure electronic database or secure network drive only accessible to authorized CHP Energy Solutions Research and Training employees. All of the above documents that are stored electronically or in paper form shall be accessible to authorized personnel only. Any written materials containing personal information concerning students shall be maintained in locked file cabinets on the premises of CHP Energy Solutions Research and Training, or scanned, placed in a secure electronic database or secure network drive accessible to authorized personnel only, and then destroyed using a cross-cut shredding device. Documents may be transferred to entities working for CHP Energy Solutions Research and Training on a contractual basis for the sole purpose of fulfilling duties directly related to the administration of training. Such contractors shall be required to adhere to CHP Energy Solutions Research and Training’s terms of confidentiality and release of information.

Limitation of Access

CHP Energy Solutions Research and Training staff and contractors who perform essential duties related to training shall be the only affiliates with direct access to student information and training results. Financial documents, contracts, and personnel files shall be restricted to authorized CHP Energy Solutions Research and Training staff and management. CHP Energy Solutions Research and Training staff and contractors are prohibited from disclosing student information to third parties except where deemed appropriate by the Student Release of Information Policy.

Retention

We keep student records, administrative documents, and financial documents for a minimum of one year, unless otherwise required by any governing body. 

Disposal

When the retention period has passed, physical records shall be shredded using a cross-cut shredding device to ensure complete destruction of physical records. Electronic documents and digital records shall be erased from their storage media.

Students are expected to adhere to the following requirements of any training with CHP Energy Solutions Research and Training.

Attendance Requirements for Classes

All students are expected to arrive at least 10 minutes before the scheduled start time of the class and remain in class until the class is released for the day by the instructor. If illness or other emergency shall arise, it is left to the discretion of the instructor to excuse the absence and to help determine a make-up plan for the lessons and related activities that are missed in consultation with the student and the Training Center Manager and Director. 

Student conduct and disruptive conduct are noted in the Training Management System, and attendance will be reported to the student’s employer and/or the entity paying for training if requested by the employer and/or said entity. Students must attend 80% of class hours to pass the course.

Excessive tardiness, no-shows, or disruptive conduct will be reported to the student’s employer and/or the entity paying for training at the discretion of the Training Center Director.

Absences or No Shows

Unexcused absences from twenty percent of class time may result in a student being dropped from a class without refund. If the student is not dropped from the class, assigned make-up work must be completed before the student may take the final test(s) and/or receive a certificate of completion or attendance.

CHP Energy Solutions Training Center incurs expenses related to scheduling and preparing for a class and these may be passed on to the client if a class is cancelled without sufficient notice.   

CHP Energy Solutions Training Center will attempt to reschedule a class in an effort to provide services to our client base; however, sometimes this may not be feasible, and in such cases, we will make a determination on a refund on a case by case basis in accordance with our Refund and Cancellation Policy.

Expected Conduct

Students are expected to present themselves in a respectful and professional manner while training with CHP Energy Solutions Training Center, its staff, and other students. Language or behavior which might be offensive to others, especially that which might be considered degrading or potentially constituting harassment is not permitted. Refer to the Non-discrimination Policy for more details.

Drugs and Alcohol

CHP Energy Solutions Training Center reserves the right to refuse training and training activities to students suspected of being under the influence of alcohol or drugs or showing any signs of diminished capacity which might endanger themselves or others. This is up to the discretion of the instructor and the Training Center Director. It is the responsibility of all students and CHP Energy Solutions Research and Training staff who identify a potential problem to notify the instructor and Training Center Director immediately.

Any students taking prescription medication are expected to ask their treating physician prior to class participation if the medication will have any potential negative effect on the ability to perform duties safely (including but not limited to drowsiness, dizziness, precautions around operating machinery, working with power tools, etc.). Notification of CHP Energy Solutions Training Center staff prior to class participation is required if there is a potential risk, limitation, or restriction that may require any modifications to the planned training activities.

Smoking

Smoking is permitted in designated smoking areas only. No smoking is allowed inside any of the training buildings, classrooms, or vehicles. This also applies to e-cigarettes or other unregulated electronic smoking devices.

Disruptions

Disruptions from cell phones and other electronic equipment will not be tolerated.

Cheating and Plagiarism

CHP Energy Solutions Training Center will not condone academic cheating or plagiarism in any form. Instructors are expected to uphold and support the highest academic standards in this matter. Instructors should be diligent in reducing potential opportunities for academic cheating and plagiarism to occur.

Cheating is defined as obtaining or attempting to obtain, or aiding another to obtain credit for work, or any improvement in evaluation of performance, by any dishonest or deceptive means. Cheating includes, but is not limited to: lying; copying from another’s test or examination; discussion at any time of answers or questions on an examination or test (unless such discussion is specifically authorized by the instructor); taking or receiving copies of an exam without the permission of the instructor; using or displaying notes, “cheat sheets,” or other information devices inappropriate to the prescribed test conditions; and allowing someone other than the officially enrolled student to represent same.

Note: We do NOT need evidence of cheating; suspicion is enough to merit action.

Current Procedure for Suspected Cheating

The steps below will be followed if a student is suspected of cheating,

• All testing stops immediately for the suspected student, and the student is removed from the class.
• If evidence is available, it is gathered, and the student is given an “incomplete” status for the class.
• The instructor follows the Student Incident Procedure. This includes reporting the incident in the students’ enrollment record in the Training Management System (TMS) and noting the details of the event.
• The Training Center Director will follow the Student Incident Procedure in documenting the incident and make a determination about the student’s retesting opportunity and procedure.
• The Training Center director will notify the student’s employer and/or funding agency.

Student Responsibilities:

• To maintain and support the academic integrity of the training center community by completing all assigned work, activities and tests according to the stated policies without engaging in cheating, fraud, or plagiarism
• To understand the training center-wide Honor Code and individual instructor assignment guidelines
• To clarify with the instructor any ambiguities about violations of the Honor Code on an assignment
• To ensure that other students do not make inappropriate use of their work

Instructor Responsibilities:

• To maintain and support the academic integrity of the training center community
• To clearly present the training center-wide Honor Code and individual instructor assignment guidelines, including specific guidelines for collaboration, in the syllabus
• To maintain the integrity of the testing process through monitoring test taking, changing assignments from year to year, developing multiple versions of a test, and other methods
• To explain the use of permissible study aids in coursework
• To highlight issues of academic integrity through ongoing discussion
• To instruct students in proper research techniques, including note-taking strategies and citation methods
• To issue an incomplete on an assignment and/or other appropriate penalty to any student violating the Honor Code

Administrator Responsibilities:

• To maintain and support the academic integrity of the Training Program
• To make available to all students and instructors a copy of the CHP Energy Solutions Research and Training Honor Code
• To administer fair consequences for Honor Code violations
• To maintain records of Honor Code violations

Other Prohibited Behaviors

Any of the following infractions will result in a student being dropped from a class and asked to leave the premises immediately and may lead to criminal prosecution: possession of illegal drugs; possession of weapons or firearms, including permitted, concealed-carry firearms; making verbal threats; fighting; or theft. The Training Center Director will also contact the student’s employer.

Any applicant, student, student’s employer, customer, or client who has a grievance or complaint regarding a class, class content, instructor, or the Training Center is asked to follow the appropriate escalation path outlined below.

Complaints Requiring Immediate Attention

1. If grievance arises during a class, students are encouraged to address the issue with their instructor. If the issue cannot be resolved, the student should proceed to the next step. All other parties should start with Step 2.
2. The Training Center Manager – Jason Fisher – (540) 597-7541, fisher@chpc2.org or the Training Center Director – Phil Hull – (540) 239-0917, phull@chpc2.org
3. The complaint will be discussed with the student and documented utilizing the complaint form by the Training Center Manager or Training Center Director. A resolution or determination of an action plan will be created to address the situation discussed with the student.

General Complaints

1. Submit a written complaint to the Training Center Director by email (phull@chpc2.org).
2. The complaint will be reviewed and a written response will be issued within 7 days.

Appeals Process

1. All appeals should be directed to the VP of Energy Solutions may also be consulted in person, via phone (540-260-9081 x4001), or via email (mjackson@chpc2.org) if the Training Center Director is not available. A response will be issued within 10 business days of submitting the complaint.

The following retesting policy applies to all CHP Energy Solutions Research and Training courses, unless otherwise specified.

In-person Class Re-tests

If a student fails any final test for an instructor-led class, they shall be permitted a maximum of 2 additional attempts at the test. Re-testing is administered no earlier than the following week (Monday-Friday) after the previous test. The student is required to apply for the retest. All testing conditions and criteria from the original test also apply to any retest, such as time limits and physical requirements of the testing environment. There are fees associated with retesting. Retest attempts must be completed within 6 months of the initial test. If at any time significant changes are made to the class, the student may be required to retake the course curriculum. Extensions to the 6-month period may be permitted at the discretion of the Training Center Director.

If a student has attempted a test 3 times without passing, the student shall not be permitted to take the test again until he or she has retaken the course that corresponds to the test in question or has taken other relevant training as approved by the Training Center Manager and/or the Training Center Director. Examples of relevant training include review courses or field mentoring.

Request for Testing Results

During the event of an unsuccessful attempt at a written or hands-on assessment, students enrolled in CHP Training Center courses will be allowed the opportunity to request a custom report on subject matter areas in which they are lacking and need improvement. This report will contain broad subject areas, diagnostic testing protocols or equations related to the content surrounding the weakness and will not address specifics regarding the actual content of the exam. The students will need to provide a verbal or written request to the Training Center Manager. In the event the Training Center Manager is unavailable, the report may be generated by the Training Center Director. Requests will be handled in a timely fashion but will not be available until the class has been processed by the Administrative Operations Coordinator.

Online Course Retakes

If a student fails any final test for an online course, the student must apply for the course again to retake the test. The student may apply for the course immediately, but it may take up to 48 hours to process the application and enroll the student again. The same fee associated with the original course applies to retaking the course.

Prerequisite Pre-tests

Some courses require a pre-test as a condition of course admittance. If a prospective student fails a pre-test, he or she will be required to complete an online prerequisite course on the subject. If the student does not pass this online course, they shall be contacted by the Training Center Manager or Director to review the pre-test and prerequisite coursework and determine additional steps prior to enrollment.

Note: Retrofit Installer Technician failures will result in a conversation with either the Training Center Manager, Administrative Operations Manager or Training Center Director to determine needs before enrollment. Passing the online course is not a requirement for this course.

Building Performance Institute Exams

Candidates attempting Building Performance Institute (BPI) exams shall be governed by BPI’s retesting policy and re-testing is at the discretion of the Training Center’s availability. In most cases the Training Center will utilize the above re-testing policy.